We’re writing to customers we’ve lost touch with
We are doing everything we can to find customers we have lost touch with. That might mean getting in touch with a customer’s bank, the Department for Work and Pensions (DWP), or using specialist tracing agencies who use public records to find customers.
If you’ve got a policy with us, we need to stay in touch
If you’ve got a policy with us, we need to stay in touch, so we can keep you up to date with what’s happening with your money. That means sending you statements, being here for you to talk about your options, and making sure you get every benefit you’re owed.
We're keeping your identity safe
To keep you safe from identity theft and fraud, we might need to do a few quick checks when you get in touch about your policy. This helps us make sure we’re talking to you, and not someone pretending to be you. Find out more about what we’re doing to keep your identity safe.