Latest update on COVID-19

We’re here for you, now more than ever

We are a strong and steady company and have been looking after customers since 1893. We are still here for you and will continue to put customers first as we have always done. This includes prioritising our work so that we continue to pay customers and reply to any requests as quickly as possible. We are receiving and processing mail delivered each day, including all cheques. We are also sending Annual Benefit Statements and other plan event documents as normal.

If paying premiums will result in financial hardship at this time, please get in touch with us.

Equally important, we’re focussed on our employees’ health and well-being. Most of our employees are working safely and securely from home. We do have fewer employees in our offices so it may take us a bit longer than normal to reply – we are sorry for any inconvenience this may cause, please bear with us.

As we all work through this together, we are being as flexible with our normal requirements as we can. We know the current situation means that some customers will be in especially vulnerable circumstances. Please let us know if any of our requirements cause you great difficulty or concern.

Making investment decisions

Worldwide Stock Markets are currently very volatile and the value of many investments have fallen significantly. There may be further falls as Covid-19 continues to have impact on our economy. When markets fall like this, many people are tempted to withdraw their money to protect it. This can lead to the investment being sold at a loss that might have been avoided if the investment were held for the long term. We can give you general information about the kind of questions you might want to think about. For advice that’s specific to you or for help deciding what to do with your money, you’ll need to talk to a financial adviser. We’d recommend you talk to one before you make any investment decisions. You can find a financial adviser at www.unbiased.co.uk. They’ll probably charge you for their time.

Don’t let scammers take your savings. 

Sadly some people are using COVID-19 as an opportunity to scam people out of their savings. Protect yourself by watching out for scam messages. Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

If you think you’ve been the victim of a scam, call ActionFraud immediately on 0300 123 2040. You can get more information from The Pension Regulator website; and the FCA’s ScamSmart site.

Message last updated on 21 May 2020

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