Latest update on COVID-19

Get the latest updates on COVID-19

The information that we have on the Coronavirus (COVID-19) is changing at a rapid pace. One thing that will not change is our commitment to our customers. The health and well-being of our employees, customers and communities is especially important at this time.

If you need to get in touch urgently, please contact us by email.

As a result of the most recent Government instructions we have reduced the number of employees in our offices so it may take us a bit longer than normal to answer your call or email.  We are sorry for any inconvenience this may cause – please bear with us.

We are closely monitoring developments and making necessary adjustments to our processes, practices and procedures as the situation evolves. We are currently prioritising our work to make sure we still make payments out to customers. This includes:

  • Ongoing payment of pensions or annuities that are already being paid.
  • Activities which would result in paying benefits such as maturity, surrender or death claims.
  • Financial transactions such as withdrawals or refunds.

Don’t let scammers take your savings. 

Sadly we’ve heard reports that COVID-19 that is being used as an opportunity by fraudsters to scam people out of their savings. Reporting numbers are expected to rise as the virus continues to spread across the world.

Protect yourself

Watch out for scam messages. Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

If you think you’ve been the victim of a scam, call ActionFraud immediately on 0300 123 2040. You can get more information from The Pension Regulator website; and the FCA’s ScamSmart site.

Message last updated on 25 March 2020