Cookie policy
What are cookies?
A cookie is a simple text file which stores small pieces of information. When you visit our website its server saves the cookie onto your computer or other device. Only that platform’s server will be able to read or retrieve the contents of that cookie.
Cookies do many different jobs like storing your preferences, helping you navigate effectively, and improving your overall experience of a website. Cookies make the interaction between you and our platforms quicker and easier. For example, a cookie might store information so you don’t have to keep entering it.
How does Sun Life Financial of Canada use cookies?
Some cookies are needed to make our websites work and can’t be turned off. These are described as ‘strictly necessary’. The Sun Life of Canada web site only uses this type of cookie.
Cookie name | Description | Category | Expires |
Ak_bmsc | Cookie that is used by Akamai to differentiate between traffic from humans and bots | Strictly necessary | Session |
Bm_sv | Cookie that is used by Akamai to differentiate between traffic from humans and bots | Strictly necessary | Session |
PIM-SESSION-ID | Cookie that is used by Akamai to monitor the integrity of assets loaded on the website | Strictly necessary | Session |
AWSALB | Cookie that is managed by AWS and is used for load balancing | Strictly necessary | Expiry: 7 days |
AWSALBCORS | Cookie that is managed by AWS and is used for load balancing | Strictly necessary | Expiry: 7 days |
How long are cookies saved for?
This depends on whether they are session cookies or persistent cookies.
Session cookies delete themselves once you close your browser. Session cookies can help with security, and also remember what you’ve done on previous web pages so you don’t have to re-enter information.
Persistent cookies stay on your device after you close your browser. Those on the Sun Life Financial of Canada web site expire after 7 days.
What type of cookies does Sun Life Financial of Canada use?
We only use ‘first party’ cookies on this site.
First party cookies are set by the digital platform you’re using and aren’t shared elsewhere. Often these cookies are used to remember information about how you used a platform.
Cookies and your browser settings
You can use your browser settings to delete Cookies that have already been set at any time. You can also use your browser settings to manage Cookies to switch off a Cookie altogether. If you do this, it could mean that we can't use strictly necessary Cookies properly and so parts of our website may not work correctly.
For more information about how to use your browser settings to clear your browser data or to manage Cookies, check your browser ‘Help’ function.
Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. To find out how, visit all about cookies.
Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our website.
It is also important to know that rejecting Cookies will not delete any Cookies that have been saved to your device in the past. You can delete previously saved Cookies via your browser settings.
More information
Changes to this policy
We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated May 2024.
Contact Information
We welcome your comments about this policy. Email us at dataprotection@thephoenixgroup.com.